Refund policy

Updated: October 5, 2026

You can request a full refund within 14 days of any charge.

Your plan

• Ward Plus and Stake Plus — One payment covers twelve months. If a plan ends, it keeps working for 30 more days, and then your unit goes back to Free. Nothing is deleted.

How to ask for a refund

Email support@wardzen.com, or use the link in the receipt from Paddle, our merchant of record. Refunds go back to the original payment method.

Payments and receipts

Paddle is our merchant of record. Its name appears on your card statement, it issues the receipt you submit for reimbursement, and it handles card disputes. Prices are shown before tax; any VAT, GST or sales tax due where you are is added at checkout and itemized on the receipt.

Questions about a charge? Email support@wardzen.com.